Consumer Information and Alerts

This page will help keep you informed on the latest insurance-related information and consumer alerts. 

We also encourage you to visit our Good Hands Advice section for more information on how to stay safe and protected. 

Alert: Insurance Fraud Phone Scam

The Insurance Bureau of Canada (IBC) has received reports from a number of industry sources concerning fraudulent telephone calls being made to policyholders. 

The callers typically claim to be from the policyholder’s insurance company and demand the immediate payment of the full term premium or an outstanding amount on the client’s policy, via credit card. The caller threatens to cancel the customer’s policy if a payment is not received. 

Allstate customers are not immune to this situation, which is why we want to make you aware of this potential threat to your personal information and financial security.  As an Allstate customer, if your policy is in jeopardy of cancellation due to an overdue or outstanding payment we issue a legally-required registered notice of cancellation.  Employees from our Head Office will not contact policyholders by phone to request credit card information. 

We also strongly encourage you to:

  • Protect your personal and financial information. Don’t provide any information unless you have verified the identity of the person you are dealing with.
  • Contact your agency or our Customer Contact Centre at 1-800-allstate (1-800-255-7828) if you have any questions or concerns. 
  • Report this form of fraud.  Write down as much information as possible, including originating phone number, and forward this information to reportfraud@allstate.ca and call the IBC Tips Line at 1-877-IBC-TIPS.
  • Further protect yourself by contacting your local authorities or Phonebusters (The Canadian Anti-Fraud Call Centre) at 1-888-495-8501 or 1-705-495-8501.

Insurance Fraud Affects All of Us
The Insurance Bureau of Canada (IBC) reports that 10% to 15% of household, automobile, and commercial insurance claims are fraudulent – either inflated or completely fabricated. This represents over $1 billion a year in fraudulent claims that must be paid from the premiums of all insurance policyholders. Every time we buy insurance, we are paying extra to offset the cost of insurance fraud, making each one of us a victim of this crime. This is one reason why no one should take insurance fraud lightly.

Many innocent people fall prey to fraud. Some may be victims of staged accidents - intentionally caused vehicle collisions – where not only is there risk of injury or death, there is a certainty the victim will end up with a blemished driving record.

Persons tempted to take part in a fraud against an insurance company should be aware there is an increasing number of convictions for this indictable crime.

For more information on Insurance Crime, visit the Insurance Bureau of Canada.

Take the time to report insurance crime
The next time you renew your policy, realize that up to 15% of what you pay will go to cover fraudulent insurance claims. Call toll-free 1.877.IBC.TIPS or submit a tip online to the Insurance Bureau of Canada.