Severe Weather & Emergency Preparedness

Update - Flooding in Southern Alberta

Update - Flooding in Southern Alberta

ALBERTA, June 21, 2013 - Southern Alberta has been hit with a significant weather event and is experiencing major flooding in some regions. City officials and Emergency Services are advising residents in affected areas to stay off the roads for their safety and to allow emergency vehicles access to residents who need assistance. Allstate Insurance Agencies will be open in areas surrounding affected regions - as long as it is safe - in order to serve our customers, however, as employee and community safety is paramount some agencies may be forced to close until the advisory has been lifted.

If you have any questions call your agency first. If they are unable to answer, direct your questions or insurance claim reports to Allstate Canada’s 24 hour, 7 days a week claims line at either 1-800-661-1577 or 1-800-387-0462. Or contact Allstate online.

Allstate Canada offers these safety tips in the event that your home is in danger of possible damage or if power is lost for an extended period of time:

When heavy rains hits

  • Before water enters your home. Shut off the electricity and outside gas valve. If possible, block sewers in the basement to avoid backflow. Go quickly to the upper floors of your home and turn on a battery-operated radio or television. Listen for the latest emergency information.
  • Listen. If told to leave, grab your emergency preparedness kit and go to your designated shelter. Be sure to follow the recommended evacuation routes. Never take shortcuts.
  • Keep out of any standing water. Hazards from floating debris, sewer contamination, live electrical wires and slippery footing can make wading in flood waters extremely dangerous.
  • Never go near or touch fallen power lines. Stay at least ten metres (33 feet) away at all times. Call your local energy utility to alert them to the damage and keep family members away from fallen lines and downed trees that may have power lines tangled in them.
  • If you are outdoors. Climb to high ground in a highly visible and safe area. Never cross floodwaters as water as shallow as 15 centimetres could sweep you off your feet.
  • If you are in your vehicle. If you come to a flooded area, turn around, head for elevated ground and park there. Avoid remaining in your vehicle since as little as 60 centimetres of water can carry away a car.

After the Damage

  • Safe return. Return to your home only when emergency authorities have advised you it is safe to do so.
  • Keep the power off. Do not turn on the power in your home after significant water damage. Ask your hydro company for assistance.
  • Record the damage. If possible, record details of any damage before you clean up. Take photos or video to help with your insurance company’s assessment.
  • Contact Your Insurance Company. Once you’ve assessed the damage as best you can, contact your insurance company to make a claim. Allstate representatives are available, and customers who need to report a claim can call 1-800-661-1577 or 1-800-387-0462.

More tips on preventing water and wind damage or surviving a power outage from Allstate Canada can be found online:

About Allstate Insurance Company of Canada

Allstate Insurance Company of Canada is one of the country’s leading producers and distributors of home and auto insurance products, serving Canadians since 1953. The company strives to keep its customers in "Good Hands®" as well as its employees, and has recently been listed on the Best Employers in Canada, Best Employers in the GTA, and the Best Employers in Quebec lists. Allstate Canada is committed to making a positive difference in the communities in which it operates and has partnered with organizations such as Mothers Against Drunk Driving (MADD Canada), United Way and Junior Achievement. To learn more about Allstate Canada, visit


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