You can ask to access or correct your Personal Information. You can ask to withdraw your consent to Allstate’s use and disclosure of your Personal Information. You can also ask questions about our privacy practices or contact us about a complaint.

i) Access and correction requests

Where applicable, your insurance coverage, policy documents, billing and other relevant information can be conveniently accessed online through myAllstate or the Allstate app. You may also submit a written request to access or correct your Personal Information by completing the applicable online form below:

• Request access to your Personal Information; or
• Request access on behalf of, or about, another individual (with applicable authorization documentation).

To avoid delays in obtaining your information, please provide sufficient detail to permit us to verify your identity and the specific information that you are requesting:

• We will need you to verify your identity before searching for, or providing you with, access to your information; and
• We may also ask you for additional information to confirm the scope of your request, such as the relevant time period or a specific description of the information you are seeking to access.

Please note that there may be instances where access may be restricted as permitted or required by law; for example, if the information is subject to legal privilege, contains confidential commercial information, relates to an investigation of a breach of an agreement or law, or contains information about other another individual that cannot be separated. We will advise you of the reasons for restricting access subject to any legal or regulatory limitations.

If you ask to correct your Personal Information, and Allstate does not agree with the request – such as where our sources do not align with the requested change – we will explain this and keep a record that you made the request.

ii) Requests to withdraw consent

You may, at any time, submit a request to withdraw consent to the collection, use, disclosure or storage of your Personal Information. Send your request by email or mail to our Privacy Office.

In some cases, we can comply with the request without any impact on our relationship, such as where you want to opt out of marketing. To quickly and easily unsubscribe from future marketing emails, you can also click on this link.

In other cases, we cannot comply with the request without stopping or changing our relationship. For example, if you ask to withdraw your consent to our collection, use and disclosure of Personal Information on your application, Allstate will not be able to offer you an insurance policy.

In still other cases, we cannot comply with the request at all, because we are required for legal or business purposes to handle your Personal Information. For example, insurance laws require you to provide certain Personal Information to your insurer if you make a claim under your policy, and require us to keep that information for a set amount of time.

In all cases, we will explain the reasons why we are not able to comply with your request, or the impact it will have on your product or service. For example, if you withdraw consent to the disclosure of Personal Information after our relationship ends, you may experience inconsistency in your premium with future insurers because we will be unable to verify your previous Allstate policy and/or claim history.

iii) Other privacy questions or concerns

Allstate’s Chief Privacy Officer is responsible for our policies, procedures and practices relating to Personal Information. If you have a privacy question or concern, please contact the Privacy Office at:

Privacy Office, PO Box 9255 STN Main, Concord ON L4K 0S1

Telephone: 1-855-877-4080 (Toll Free)
905-946-7735

Email:
Allstate Insurance Company of Canada: privacy@allstate.ca
Pembridge Insurance Company: privacy@pembridge.com
PAFCO Insurance Company: privacy@pafco.ca
Ivantage Insurance Brokers Inc.: privacy@ivantageinsurance.ca