COVID-19 – How Allstate is helping our customers

Click here to find out more about Allstate’s COVID-19 Pandemic Relief Measures, including the “Stay at Home Payment”.

You’re in Good Hands.

At Allstate, our goal is to foster safe communities by providing prevention and protection services to Canadians in the face of personal uncertainty. In these challenging times, we continue to be there for our customers, our communities, and each other. The COVID 19 pandemic is impacting virtually every aspect of our lives. Now more than ever, we will focus on supporting you with strength, experience and care.

Helping you stay protected.

The health and well-being of our customers and employees is our top priority. We have modified our business practices in response to the COVID 19 pandemic to support social distancing, but we continue to be here to serve you. 

  • In Ontario, Alberta and Nova Scotia, our offices remain open to the public. Please note that in-person meetings are now “by appointment only”.  Additionally, we continue to be here to serve you via email or phone.
  • In Quebec and New Brunswick, our offices are closed to the public, but we continue to be here to serve you via email or phone.

As municipal requirements vary by region (e.g. mandatory use of face coverings), please take the time to review your local agency page before visiting to ensure you are prepared to meet with your agent.

We also remain committed to serving you through our network of trusted advisors. You can connect with them directly via:

Telephone: Please refer to the Find an Allstate Agency page on our website to find your local agency’s contact information.

Sales and Loyalty Customer Contact Centre: Our Contact Centre agents can also assist you with your prevention and protection needs by dialing 1.888.255.7828.

Online: You can also make a payment, request a change, or report a claim online using myAllstate from the comfort of your own home, or download our Allstate app, available at the App Store or Google Play after registering online at on myAllstate.

Claims: Our claims team is ready to support you through these challenging times. They can be reached at the following contact numbers:


Toll Free: 1-800-661-1577
Local:       403-974-8700



Toll Free: 1-800-561-7222
Local:       506-859-7820


Toll Free: 1-800-387-0462
Local:       905-477-5550



Toll Free: 1-800-463-2813
Local:       514-351-5335


We’re here to help.

We are very appreciative of your business and remain committed to serving you as effectively as possible, in the safest way possible. Please take care of yourself and your loved ones, and know that you are in good hands with Allstate.