Covid-19 – Stay at Home Payment (1, 2 & 3) – UPDATED Customer FAQs

We remain committed to putting our customers first and fulfilling our promise to support you with strength, experience and care in these challenging times. Our team understands the uncertainty caused by the COVID-19 pandemic and we’re here to help. You will find Frequently Asked Questions about the “Stay at Home Payment” below.

Press release announcing third Stay at Home Payment


Allstate’s “Stay at Home Payment”


Allstate’s “Stay at Home Payment”

What is the “Stay at Home Payment”?

It's a payment to our personal auto insurance customers, the latest in a number of relief measures offered by Allstate to help customers impacted by the COVID-19 pandemic.

Why was it created?

It's simply the right thing to do.
It is our attempt to compensate customers for the restrictions, changing business practices and financial burden imposed by the COVID-19 pandemic. Our customers are staying at home to help prevent the spread of the virus and care for themselves and their families. As a result, customers are driving less and filing fewer claims. We remain committed to putting our customers first and supporting them with strength, experience and care. Our Stay at Home Payment is part of that commitment to you.

Who received the first “Stay at Home payment”?

Customers who had an active automobile policy with us as of April 8, 2020 qualified to receive a stay at home payment from us in May. This payment applied to personal automobiles such as cars and SUV’s (recreational vehicles such as motorcycles and snowmobiles did not qualify.) If you had an active policy with us as of April 8th, 2020 but have not received your cheque, please contact us at 1-888-859-2006.

Who received the second “Stay at Home payment”?

All customers who had an active automobile policy with us as of July 6, 2020 and whose account is in good standing (account is not overdue) qualified to receive this payment. This payment applied to personal automobiles such as cars, SUV’s and motorcycles (recreational vehicles such as snowmobiles did not qualify.) If you had an active policy with us as of July 6th, 2020 but have not received your cheque, please contact us at 1-888-859-2006.

How can I qualify for the third “Stay at Home payment”?

All customers who have an active automobile policy with us as of June 30, 2021 and whose account is in good standing (account is not overdue) will qualify to receive this payment. All personal automobiles such as cars and SUV’s will qualify, including motorcycles. Recreational vehicles such as snowmobiles are excluded. There is no need to call in to request or qualify for this payment a cheque will automatically be mailed to all qualifying customers.

What do I need to do to get the third “Stay at Home Payment”?

A cheque will automatically be mailed to all customers who qualify. There is no need to call in to request or receive the payment.

How much is the payment?

Each customer who qualifies for the third “Stay at Home Payment” will receive a payment amount equal to 25% of 1/12th of their annualized personal automobile or motorcycle premium on June 30, 2021, (inclusive of all policy changes made prior to this date.) Please note that there is no payment for home or other miscellaneous vehicles.

When will I receive this payment?

All customers who qualify for the third “Stay at Home Payment” can expect to receive a cheque in the mail in August. There is no need to call in to request or receive the payment.

Can the payment be applied directly to my policy?

No. All customers who qualify can expect to receive a cheque via mail.

Are you giving payments for other lines of insurance?

No. While we are seeing a reduction of kilometers driven and claims filed for personal vehicles since the pandemic, we are not seeing a similar trend in our other lines of business such as home insurance.

Does my vehicle need to carry specific coverage to qualify for the third "Stay at Home Payment", such as liability coverage?

No, all customers who have an active automobile policy with us as of June 30, 2021, and are in good standing, will qualify to receive this payment regardless of the type of coverage you have on your vehicle (this includes vehicles with suspended or parked coverage).

If I made a change to my coverage such as parking my vehicle, how is the third “Stay at Home Payment” calculated?

The third “Stay at Home Payment” amount is based on a customer’s monthly premium amount in force on June 30, 2021. If the coverage change occurred before this date the payment will be calculated based on the adjusted annual premium. If the change occurs after June 30, 2021, the payment will be calculated based on the annual premium before the coverage change.

I cancelled my auto policy prior to June 30, 2021 will I still be eligible for the third “Stay at Home Payment”?

To qualify for the third “Stay at Home Payment”, a customer must have an active automobile insurance policy with Allstate on June 30, 2021 and have an account in good standing. Customers who cancelled their policies prior to this date will not be eligible.

Can you direct deposit my third “Stay at Home Payment”?

We are working to get these payments issued to our customers as quickly as possible. Sending the payment by cheque is a preferred method, as it will get the money into the hands of customers as quickly as possible.

How long do I have to deposit my cheque?

We encourage you to cash your cheque at your earliest opportunity as cheques are considered stale dated after 6 months and may be refused by your financial institution.

Can you forward my cheque to a different address?

The cheque will be sent to the address on your policy. If your address has changed, please contact your agency before June 30, 2021 to ensure we send this payment to the correct address. If you wish to redirect your mail please contact your postal service.

Will I continue to receive these “Stay at Home Payments” for the duration of the pandemic?

We are continually reviewing our offerings to customers to find additional creative and tailored solutions that can help relieve the financial burden caused by the COVID-19 pandemic.

I did not get my third “Stay at Home Payment” cheque, what should I do?

If you have an active automobile policy with us as of June 30, 2021 and did not receive your “Stay at Home Payment” cheque by Sept 15, 2021, please contact us at 1-888-859-2006.


We remain committed to serving you through our network of trusted advisors and we continue to review our offerings to customers to find tailored solutions that can help relieve the financial burden caused by the COVID-19 pandemic.  Please contact your local agency to learn about the options available to you.

FAQ stay at home payment