How to Report a Home or Auto Claim

If your home or vehicle was affected by the storm in Ontario or Quebec on May 21, please review the FAQs we have prepared below. Allstate customers can start a claim online through myAllstate.ca, if registered, or begin a property claim by submitting information to a special email that has been set up: newpropertyclaims@allstate.ca.

 


Windstorm – May 21, 2022 FAQs


 

1. Call us

Select the appropriate location phone number to reach your claims team. You can call us 24 hours a day – 7 days a week.

 

Alberta, British Columbia, Manitoba, Saskatchewan:

Toll Free: 1-800-661-1577
Local:      403-974-8700

 

Ontario:

Toll Free: 1-800-387-0462
Local:      905-477-5550

 

Quebec:

Toll Free: 1-800-463-2813
Local:      514-351-5335

 

Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland:

Toll Free: 1-800-561-7222
Local:      506-859-7820

 

From the USA:

1-800-387-0462


2. Report a Claim Online

Registered myAllstate Customers:

Log into myAllstate to report your claim using our secure online claim forms.

 

Non-Registered Customers:

Sign up to myAllstate today to report your claim. myAllstate has many other benefits:

Pay your bills online.
View your policy details in one convenient spot.
Make changes to coverages, limits and deductibles quickly and easily.
Report your insurance claims.
Access the Allstate app, available on the App Store and Google Play, and manage your insurance on the go.

Sign Up

 

Get Peace of Mind When You Have a Claim with Allstate

If you’ve ever been in a collision, you know it can be a whirlwind of emotions and events. Things happen fast and you need to make decisions about what to do next. At Allstate, our first priority is your well-being. Our claims team is committed to providing you with fast, efficient, quality service. We’re always here to help with any questions that you may have throughout the claims process.

 

You Can Count on Allstate for All of Your Claims Needs

Professional Support

You can count on our highly skilled claims experts being there for you day or night to offer you fast, fair claim service when you need it. We want to ensure we provide you with the support you deserve during the claims process.

Preferred Service Centres

If you use a recommended Allstate Priority Repair Option (PRO) vendor for your property or auto repairs, we’ll guarantee the repairs made for as long as you own your car or home.

Our PRO vendors have been thoroughly vetted and evaluated for their quality of work and service. They have licenced technicians who are highly trained, have the right technology to repair vehicles and agree to regular inspections by Allstate.


3. How to Report a Claim with One of Our Marketing Partners

GORE Mutual Insurance

Claims: 1-800-265-8600

 

HAGERTY Insurance

Claims: 1-888-348-9369 ext. 4

 

Pets+US

Claims: 1-800-364-8422
Claims email:  submissions@petsplusus.com

 

Sun Life (Clarica & MetLife)

Claims: 1-877-786-5433

 

TruShield Insurance

Claim number:  1-855-629-1213

 

TuGo

Claims: 1-800-663-0599

 

For all other Markets and inquiries, please contact:

Ivantage Insurance Brokers Inc.

1-855-622-2233
Info@ivantageinsurance.ca

 

 


Windstorm – May 21, 2022 FAQs

 

Q. I’ve been trying to get hold of Allstate Claims and the lines are busy. What should I do?

A. Our technical phone issue caused by last weekend’s storm in Ontario and Quebec is resolved. However, high volumes of calls continue, and we’re working hard to address them. We thank you for your patience. You can email newpropertyclaims@allstate.ca, or if you’re registered, log into myAllstate to start a claim for property and/or auto. Don’t have an account? Register Now, and get the Allstate app (App Store or Google Play).

Q. Is my property or vehicle covered from the recent storm damage on May 21, 2022?

A. Please note that not all policies are equal. It’s important to check your coverage and limits first. In most cases, your home insurance policy will cover damage caused by perils such as wind or rainstorm including:

  • losses caused by flying debris or fallen trees and/or branches.
  • losses to your home and contents from water entering through openings suddenly caused by wind
  • damage to vehicles from wind or water (if you have comprehensive coverage as part of your policy).

Q. What should I have ready when making a claim?

A.  When it is safe to do so, take these steps to begin the insurance claims process, and always check your policy limits:

  • Assess any damage, and if possible, assemble proofs of purchase, photos, and receipts.
  • Keep damaged items unless they pose a health hazard.
  • Keep notes and be as detailed as possible when documenting damage and providing information. Keep all receipts related to cleanup.
  • If your home is uninhabitable due to a covered loss, the Additional Living Expense coverage will consider increased costs you incur if you’re temporarily unable to live at home. Retain all receipts such as hotel bills, and restaurant meals.

Q. My power went out during the storm and hasn’t returned. Will my insurance policy cover the food in my refrigerator and freezer that have spoiled?

A. Typically, in the event of a power outage, your insurance policy covers the contents up to a specified amount. Please check with your agent for what perils your policy covers and if it covers damage to spoiled food.
Your freezer and their contents may be covered (up to a specified limit) for damage related to food spoilage caused by an accidental power interruption, or as the result of a covered peril like a tree falling on your home’s roof and severing your power line.