If your home or vehicle was damaged by recent severe weather, please review the FAQs we have prepared below. Allstate customers can start a claim online through myAllstate.ca, if registered, or begin a property claim by submitting information to a special email that has been set up: newpropertyclaims@allstate.ca.
FREQUENTLY ASKED QUESTIONS
1. Call us
Select the appropriate location phone number to reach your claims team. You can call us 24 hours a day – 7 days a week.
Alberta, British Columbia, Manitoba, Saskatchewan:
Toll Free: 1-800-661-1577
Local: 403-974-8700
Ontario:
Toll Free: 1-800-387-0462
Local: 905-477-5550
Quebec:
Toll Free: 1-800-463-2813
Local: 514-351-5335
Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland:
Toll Free: 1-800-561-7222
Local: 506-859-7820
2. Report a Claim Online
Registered myAllstate Customers:
Log into myAllstate to report your claim using our secure online claim forms.
Non-Registered Customers:
Sign up to myAllstate today to report your claim. myAllstate has many other benefits:
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Pay your bills online. |
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View your policy details in one convenient spot. |
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Make changes to coverages, limits and deductibles quickly and easily. |
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Report your insurance claims. |
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Access the Allstate app, available on the App Store and Google Play, and manage your insurance on the go. |
Get Peace of Mind When You Have a Claim with Allstate
If you’ve ever been in a collision, you know it can be a whirlwind of emotions and events. Things happen fast and you need to make decisions about what to do next. At Allstate, our first priority is your well-being. Our claims team is committed to providing you with fast, efficient, quality service. We’re always here to help with any questions that you may have throughout the claims process.
You Can Count on Allstate for All of Your Claims Needs
Professional Support
You can count on our highly skilled claims experts being there for you day or night to offer you fast, fair claim service when you need it. We want to ensure we provide you with the support you deserve during the claims process.
Preferred Service Centres
If you use a recommended Allstate Priority Repair Option (PRO) vendor for your property or auto repairs, we’ll guarantee the repairs made for as long as you own your car or home.
Our PRO vendors have been thoroughly vetted and evaluated for their quality of work and service. They have licenced technicians who are highly trained, have the right technology to repair vehicles and agree to regular inspections by Allstate.
3. How to Report a Claim with One of Our Marketing Partners
Claims: 1-800-265-8600
Claims: 1-888-348-9369 ext. 4
Claims: 1-877-786-5433
Claim number: 1-855-629-1213
Claims: 1-800-663-0599
For all other Markets and inquiries, please contact:
FREQUENTLY ASKED QUESTIONS
What to do if your home and/or auto have become damaged as a result of a storm
Q. I’ve been trying to get hold of Allstate Claims and the lines are busy. What should I do?
A. We are experiencing a high call volume due to the storm, and we’re working hard to address them. We thank you for your patience. You can email newpropertyclaims@allstate.ca, or if you’re registered, log into myAllstate to start a claim for property and/or auto. Don’t have an account? Register Now, and get the Allstate app (App Store or Google Play).
Q. Is my property or vehicle covered from the recent storm damage?
A. Please note that not all policies are equal. It’s important to check your coverage and limits first. In most cases, your home insurance policy will cover damage caused by perils such as wind or rainstorm including:
- losses caused by flying debris or fallen trees and/or branches.
- losses to your home and contents from water entering through openings suddenly caused by wind
- damage to vehicles from wind or water (if you have comprehensive coverage as part of your policy).
Q. What should I have ready when making a claim?
A. When it is safe to do so, take these steps to begin the insurance claims process, and always check your policy limits:
- Assess any damage, and if possible, assemble proofs of purchase, photos, and receipts.
- Keep damaged items unless they pose a health hazard.
- Keep notes and be as detailed as possible when documenting damage and providing information. Keep all receipts related to cleanup.
- If your home is uninhabitable due to a covered loss, the Additional Living Expense coverage will consider increased costs you incur if you’re temporarily unable to live at home. Retain all receipts such as hotel bills, and restaurant meals.
Q. My power went out during the storm and hasn’t returned. Will my insurance policy cover the food in my refrigerator and freezer that have spoiled?
A. Typically, in the event of a power outage, your insurance policy covers the contents up to a specified amount. Please check with your agent for what perils your policy covers and if it covers damage to spoiled food.
Your freezer and their contents may be covered (up to a specified limit) for damage related to food spoilage caused by an accidental power interruption, or as the result of a covered peril like a tree falling on your home’s roof and severing your power line.