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Report a Claim

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How to report a home or auto claim

We are experiencing higher call volumes and longer wait times resulting from severe weather events across Canada. We thank you for your patience. 

Allstate customers can report a claim online through myAllstate or the Allstate app. You can also start a property claim by submitting your information to: newpropertyclaims@allstate.ca.

Call us

Select the appropriate location phone number to reach your claims team. You can call us 24 hours a day – 7 days a week.

Alberta, British Columbia, Manitoba, Saskatchewan:

Toll Free: 1-800-661-1577
Local: 403-974-8700

Ontario:

Toll Free: 1-800-387-0462
Local: 905-477-5550

Quebec:

Toll Free: 1-800-463-2813
Local: 514-351-5335

Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland:

Toll Free: 1-800-561-7222
Local: 506-859-7820

Online

Registered myAllstate customers:

Report your claim using our secure online claim forms.

Sign into myAllstate

Non-Registered customers:

Sign up to myAllstate today to report your claim. myAllstate has many other benefits:

• Pay your bills online.

• View your policy details in one convenient spot.

• Make changes to coverages, limits and deductibles quickly and easily.

• Report your insurance claims.

• Access the myAllstate app, available on the App Store and Google Play, and manage your insurance on the go.

Get peace of mind when you have a claim with Allstate

If you’ve ever been in a collision, you know it can be a whirlwind of emotions and events. Things happen fast and you need to make decisions about what to do next. At Allstate, our first priority is your well-being. Our claims team is committed to providing you with fast, efficient, quality service. We’re always here to help with any questions that you may have throughout the claims process.

 

You can count on Allstate for all of your claims needs

Professional support

You can count on our highly skilled claims experts being there for you day or night to offer you fast, fair claim service when you need it. We want to ensure we provide you with the support you deserve during the claims process.

Priority Repair Option and Contractors

Get peace of mind when you’re with Allstate. Not only do we have roadside assistance to help if your vehicle is in an accident or breaks down, but we also have relationships with local auto repair shops near you and contractors for home repairs and services. Your claim advisor or Allstate agent can recommend a trusted Priority Repair Option (PRO) auto repair shop for your car repairs or a PRO contractor to help with home repairs due to a covered claim.

If you have an insurance claim, we’ll contact a PRO shop or car repair shop near you and provide them with the details of the damage and your coverage so that they can start working on your home or car. You can always choose the repair shop of your choice, but why not leave it to us to keep your home or car in Good Hands®? 

Benefits of using our PRO shops and contractors

  • Guaranteed repairs in writing for as long as you own your car or home and are insured by Allstate.*
  • Pre-screened and trusted licensed, certified mechanics near you.
  • High quality repair services that meet the highest industry standards.
  • Excellent and efficient customer service.
  • Convenience – we’ll find the closest PRO shop for you.
  • Regular inspections by Allstate.
  • Access to a rental vehicle.
  • Direct billing from the PRO vendor to Allstate.

You can count on our highly skilled claims experts to be there for you day or night to offer fast, fair claim service.

 

* Terms and Conditions Apply. Contact your Allstate claims professional or local agent for more details.

 

How to report a claim with one of our marketing partners

GORE Mutual Insurance
Claims: 1-800-265-8600

HAGERTY Insurance
Claims: 1-888-348-9369 ext. 4

Pets Plus Us

Claims: 1-800-364-8422
Claims email: submissions@petsplusus.com

Sun Life (Clarica & MetLife)
Claims: 1-877-786-5433

TruShield Insurance
Claim number: 1-855-629-1213

TuGo
Claims: 1-800-663-0599

For all other markets and inquiries, please contact:

Ivantage Insurance Brokers Inc.
1-855-622-2233
Info@ivantageinsurance.ca

Frequently asked questions

Every claim is unique, and there are a lot of different things that could affect how long it takes to resolve your claim. Keep in mind that even though filing a claim is probably a rare event for you, our claims teams are made up of experienced professionals who work with issues similar to yours day in and day out. They'll always do their best to get your claim resolved efficiently.

Your deductible is the amount you've agreed to pay out of your pocket before Allstate pays for any covered losses. Here's an example. Say you have $2,000 worth of covered damage, and you picked a $500 deductible, applicable to that coverage, when you bought the policy. That means you pay $500, and your auto insurance pays the rest. In cases, where you are not at fault your deductible may be waived.

The decision whether to repair or declare a vehicle a total loss is based on the type and the extent of damage, age of the vehicle and other factors. In order to make a decision, we will have to inspect your vehicle. If the repair estimate is more than the vehicle's worth, we will pay the actual cash value of the vehicle, up to the limits of the policy – a deductible may also apply.

If you're working with a priority repair option repair shop recommended by Allstate, then the process would be seamless. The shop would work directly with Allstate to address the additional damages. Should that not be the case, the shop should contact the appropriate Allstate Insurance Claim Advisor to discuss any additional loss-related damage.

Every policyholder's situation is unique, so depending on your circumstances, your premium may be affected. If you are concerned, don't hesitate to discuss this with your agent. You may also want to ask them about other Allstate auto products that include things like an accident forgiveness feature which may help prevent your rates from going up just because of an accident, even if it's your fault.

Please note that not all policies are equal. It’s important to check your coverage and limits first. In most cases, your home insurance policy will cover damage caused by perils such as wind or rainstorm including:

• Losses caused by flying debris or fallen trees and/or branches.

• Losses to your home and contents from water entering through openings suddenly caused by wind

• Damage to vehicles from wind or water (if you have comprehensive coverage as part of your policy).

When it is safe to do so, take these steps to begin the insurance claims process, and always check your policy limits:
  • Assess any damage, and if possible, assemble proofs of purchase, photos, and receipts.
  • Keep damaged items unless they pose a health hazard.
  • Keep notes and be as detailed as possible when documenting damage and providing information. Keep all receipts related to cleanup.
  • If your home is uninhabitable due to a covered loss, the additional living expense coverage will consider increased costs you incur if you’re temporarily unable to   live at home. Retain all receipts such as hotel bills, and restaurant meals.

Typically, in the event of a power outage, your insurance policy covers the contents up to a specified amount. Please check with your agent for what perils your policy covers and if it covers damage to spoiled food.

Your freezer and their contents may be covered (up to a specified limit) for damage related to food spoilage caused by an accidental power interruption, or as the result of a covered peril like a tree falling on your home’s roof and severing your power line.

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Making life's not so easy moments easier

If you need to make a claim, Allstate has a highly experienced claims team available 24/7 to guide you through the process.

File a claim

* Terms and Conditions Apply. Contact your Allstate claims professional or local agent for more details.

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