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Consumer information & alerts

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Consumer information and alerts

This page will help keep you informed on the latest insurance-related information and consumer alerts.

Fraud alert: 1-888 call asking for insurance payment - october 2019

Allstate Canada has been advised of a scam targeting the general public involving calls from a 1-888 number.

Targeted consumers receive a call from an unknown 1-888 number. The caller claims to be an insurance agent and customers are advised their payments are in arrears. They are then asked to provide payment by credit card over the phone to the agent calling. Allstate Canada is not calling customers in this manner. Customers receive a written notification by mail if payment were in arrears.

These calls are not affiliated, nor connected to Allstate Canada. If you receive this type of call and are concerned with your account, please contact your Allstate Canada agent directly.

Allstate takes these types of scams very seriously. We recommend that any individual who receives these calls should disregard them, and report it to Canadian Anti-Fraud Center. For more information on fraud please visit the Canadian Anti-Fraud Centre or Royal Canadian Mounted Police websites.

Phishing scam “allstate celebrating 20th anniversary”- jun 2018

It has come to our attention that Allstate's brand is being misused in a scam referring to Allstate celebrating their 20th anniversary. These individuals are calling from a toll free number 1-900 524-7373 and inviting you to press “5” to win a prize.

We have no connection to these individuals or this toll free number. They are misrepresenting themselves by leveraging the name and logo of reputable companies such as Allstate.

Allstate takes these types of scams very seriously. We have reported the fraudulent activity to the appropriate authorities and recommend that any individual who receives these calls should disregard them, and be advised to report it to Canada Anti-Fraud Center.

HR recruiting phishing scam- september 2017

It has come to our attention that Allstate's brand is being misused in a scam which appears to invite people to a job interview.

We have no connection to these individuals and they do not represent our Human Resources Department. They are misrepresenting themselves by leveraging the name and logo of reputable companies such as Allstate.

Please be aware that we rarely email someone to set up a first interview. In most cases you will receive a phone call from the recruiter to verify some info and then make interview arrangements.  A follow-up email confirmation is then sent from the recruiter the candidate spoke with.

If you have concerns about any correspondence you receive and would like to confirm that you are speaking to an HR Representative from Allstate Canada, please feel free to verify the HR Representative through our LinkedIn site or by emailing recruitment@allstate.ca.

Allstate takes these types of scams very seriously. We have reported the fraudulent activity to the appropriate authorities and recommend that any individual who receives these emails should be advised to report it to Canada Anti-Fraud Center http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm.

Alert: insurance fraud phone scam

The Insurance Bureau of Canada (IBC) has received reports from a number of industry sources concerning fraudulent telephone calls being made to policyholders. 

The callers typically claim to be from the policyholder’s insurance company and demand the immediate payment of the full term premium or an outstanding amount on the client’s policy, via credit card. The caller threatens to cancel the customer’s policy if a payment is not received. 

Allstate customers are not immune to this situation, which is why we want to make you aware of this potential threat to your personal information and financial security.  As an Allstate customer, if your policy is in jeopardy of cancellation due to an overdue or outstanding payment we issue a legally-required registered notice of cancellation.  Employees from our Head Office will not contact policyholders by phone to request credit card information. 

 

We also strongly encourage you to:

  • Protect your personal and financial information. Don’t provide any information unless you have verified the identity of the person you are dealing with.
  • Contact your agency or our Customer Contact Centre at 1-800-allstate (1-800-255-7828) if you have any questions or concerns. 
  • Report this form of fraud.  Write down as much information as possible, including originating phone number, and forward this information to reportfraud@allstate.ca and call the IBC Tips Line at 1-877-IBC-TIPS.
  • Further protect yourself by contacting your local authorities or Phonebusters (The Canadian Anti-Fraud Call Centre) at 1-888-495-8501 or 1-705-495-8501.

Insurance fraud affects all of us

The Insurance Bureau of Canada (IBC) reports that 10% to 15% of household, automobile, and commercial insurance claims are fraudulent – either inflated or completely fabricated. This represents over $1 billion a year in fraudulent claims that must be paid from the premiums of all insurance policyholders. Every time we buy insurance, we are paying extra to offset the cost of insurance fraud, making each one of us a victim of this crime. This is one reason why no one should take insurance fraud lightly.

Many innocent people fall prey to fraud. Some may be victims of staged accidents - intentionally caused vehicle collisions – where not only is there risk of injury or death, there is a certainty the victim will end up with a blemished driving record.

Persons tempted to take part in a fraud against an insurance company should be aware there is an increasing number of convictions for this indictable crime.

For more information on Insurance Crime, visit the Insurance Bureau of Canada.

Take the time to report insurance crime

The next time you renew your policy, realize that up to 15% of what you pay will go to cover fraudulent insurance claims. Call toll-free 1.877.IBC.TIPS or submit a tip online to the Insurance Bureau of Canada.
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