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Allstate Complaint Resolution

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Allstate complaint resolution

At Allstate, we stand behind our Good Hands service and that means being accessible to our customers; whenever they need us. We are committed to resolving our customers’ complaints fairly and quickly. If you have a concern - we want to hear from you. To address your concern as efficiently as possible, please select the appropriate category and follow the steps below:

If at any point during the claims experience we don’t meet your expectations, we encourage you to let us know --- so we can do our best to make it right.

Step 1: Speak with your claims advisor

If you have a concern with your recent claim, please contact the assigned claim advisor. They will work with you to resolve any issues you have or answer any questions.

Need help to find out who that is? Call any member of our regional claims teams:

AREA YOU ARE CALLING FROM

CLAIMS PHONE NUMBER

Alberta, British Columbia, Manitoba, Saskatchewan

1-800-661-1577

Ontario

1-800-387-0462

Quebec

1-800-463-2813

Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland

1-800-561-7222

From the USA

1-800-387-0462

 

Step 2: Request to speak with a claims manager

If your concern or question remains unresolved after speaking with a claims advisor, you can:

1. Ask the claims advisor to put you in contact with a manager

2. Contact a claims manager when it is convenient for you by (phone/email/mail)

Need help to find out who that is? Call any member of our regional claims teams:

AREA YOU ARE CALLING FROM

CLAIMS PHONE NUMBER

Alberta, British Columbia, Manitoba, Saskatchewan

1-800-661-1577

Ontario

1-800-387-0462

Quebec

1-800-463-2813

Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland

1-800-561-7222

From the USA

1-800-387-0462

 

Step 3: Contact the ombudsman

Once you have completed Step 1 and Step 2 and if your concern is still unresolved, please contact the Ombudsman

 

Office of the Ombudsman

27 Allstate Parkway Suite 100
Markham, Ontario
L3R 5P8

For additional information, call our Ombudsman’s toll-free line:

English : 1-877-7-CONSUMER (1-877-726-6786)
French: 1-866-348-5598

What you can expect during this process:

The Ombudsman will work with you to resolve your concern in a fair and impartial manner. A situation or problem can arise over a simple misunderstanding or misinterpretation of a statement. In certain matters, we will act as a liaison between yourself and the area where your concerns reside. We’re here to help resolve the issue and restore confidence in your choice of insurer.

3. A file will be opened upon receipt of your written complaint

4. Your file will be reviewed by all appropriate and related parties

5. A formal response will be issued once the investigation is complete

External escalation options

The insurance industry does offer an independent complaint resolution service. If, after following the steps outlined above and upon receiving the Ombudsman’s decision, you are still not satisfied with the outcome, you can reach out to the General Insurance OmbudService (GIO), an independent dispute resolution service, toll free at 1.877.225.0446 or visit their website at http://www.giocanada.org/.

Quebec residents

Ombudsman.Office of the Ombudsman

27 Allstate Parkway Suite 100
Markham, Ontario
L3R 5P8

For additional information, call our Ombudsman’s toll-free line:

English : 1-877-7-CONSUMER 1-877-726-6786
French: 1-866-348-5598 

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